1. Data Controller

The personal data collected on this website is processed by:

A Serenità – Conciergerie Privée
SAS – SIRET 910 130 293 00012
BATTELLO MIGNATAJA BELLA VILLA
20240 VENTISERI
Email : conciergerie@aserenita.com

2. Data Collected

When using this website, the following data may be collected:

First and last name
Email address
Preferred stay dates
Message content
Technical data (IP address, browser, device type)

3. Purpose of Data Collection

The data is collected in order to:

Respond to booking inquiries
Respond to contact requests
Communicate with users
Improve the website and user experience

No data is sold or transferred to third parties.

4. No Online Payment

This website does not process online payments. Any request submitted via the contact form or by email does not constitute a confirmed booking.

5. Data Retention Period

Personal data is retained for a maximum period of 3 years from the date of the last contact, unless otherwise required by law.

7. User Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

Right of access
Right to rectification
Right to erasure
Right to object
Right to restriction of processing

To exercise these rights, please contact:

conciergerie@aserenita.com

8. Data Security

Personal data is processed confidentially and securely.
Appropriate technical and organizational measures are implemented to protect personal information.

Cookies

This website may use cookies to enhance user experience and ensure proper functionality.

9. Technical Cookies

These cookies are necessary for the proper functioning of the website and cannot be disabled.

They are used in particular to:

Ensure correct display of the website
Secure contact forms
Improve overall performance

10. Analytics and Advertising Cookies

If tools such as Google Analytics, Google Ads or Meta Ads (Facebook/Instagram) are installed, cookies may be placed in order to:

Analyze website traffic
Measure the effectiveness of advertising campaigns
Deliver relevant and personalized content

These cookies are only activated after the user has given consent via the cookie banner.

Cookie Management

Users may accept, refuse, or customize cookie preferences at any time through the dedicated cookie banner.

It is also possible to configure your browser settings to block all or part of the cookies.